Jordan

Jordan

Jordan

Jordan in a black quarter-zip sweater

Senior Product designer

Senior Product designer

Senior Product designer

Currently living in Melbourne, Australia 🇦🇺

Currently living in Melbourne, Australia 🇦🇺

Currently living in Melbourne, Australia 🇦🇺

Originally from the UK 🇬🇧

Originally from the UK 🇬🇧

Originally from the UK 🇬🇧

Hey, I’m Jordan

Hey, I’m Jordan

Hey, I’m Jordan

I’m a senior product designer & researcher

I’m a senior product designer & researcher

I’m a senior product designer & researcher

Currently working at Lloyds Banking Group, previously UX Lead at the University of York. Multi-award-winning, specialising in AI products, fintech, service design and user-centred strategy and transformation.

Currently working at Lloyds Banking Group, previously UX Lead at the University of York. Multi-award-winning, specialising in AI products, fintech, service design and user-centred strategy and transformation.

Currently working at Lloyds Banking Group, previously UX Lead at the University of York. Multi-award-winning, specialising in AI products, fintech, service design and user-centred strategy and transformation.

I’ve been doing this for over 7+ years, with AI increasingly what I’m building and how I’m working.

I’ve been doing this for over 7+ years, with AI increasingly what I’m building and how I’m working.

I’ve been doing this for over 7+ years, with AI increasingly what I’m building and how I’m working.

A little about me

View my work

Recent work

Orion: Raising standards for colleague to customer interactions

Orion: Raising standards for colleague to customer interactions

Orion: Raising standards for colleague to customer interactions

Harnessing the power of GenAI to transform every customer and colleague interaction into a better outcome across the UK’s largest retail bank.

Product Design, 2026

View case study

Student Onboarding: the first month at university

Student Onboarding: the first month at university

Student Onboarding: the first month at university

Have you ever wondered how students truly experience their formative weeks? How could we elevate this period into something truly exceptional through great UX?

Research & Service Design, 2023

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MyUoY App : Maturing digital touch points for campus life

MyUoY App : Maturing digital touch points for campus life

MyUoY App : Maturing digital touch points for campus life

Reimagining connected campus life through interconnected digital and physical environments to bring them in line with student expectations.

Mobile App, 2024

View case study

View all projects

Highlights

Highlights

4 industry awards 🏆

4 industry awards 🏆

7+ years experience 🎒

7+ years experience 🎒

£50 million business impact 📈

39% NPS improvement 🚀

39% NPS improvement 🚀

Built & managed UX teams 🛠️

Built & managed UX teams 🛠️

Employee of the year (2023) 🏅

Employee of the year (2023) 🏅

Passion projects

Passion projects

Passion projects

Office revamp

Work space matters, a lot. But why is it so often an after thought? I redesigned and project managed the office workspace re-fit.

Interior Design, 2022

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UX Higher ED

It started with a personal passion to inspire the next generation of digital talent. The result? A 3 year £100,000 initiative.

UX Education, 2022 - 2024

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Knowledge Hub

The idea? To democratise knowledge. Allowing anybody to run BA, UX and project management activities.

UX Design, Website, 2024

View case study